How To Return An EGOHOME Mattress
EGOHOME currently publishes a 100-night mattress trial with a 21-night adjustment period. The return process includes a questionnaire, eligibility review, pickup and refund processing.
- Follow the exact manufacturer instructions for your mattress and support setup.
- Keep purchase records and current policy terms while the trial and warranty are active.
- Address setup problems early rather than assuming every discomfort means the mattress is defective.
Complete The Required Request
Follow Pickup Instructions
Understand The Current Fee
Keep Confirmation
Check Eligibility
Opened EGOHOME mattresses are currently eligible for return after the 21-night adjustment period and within 100 days after delivery, subject to the live policy.
Complete The Required Request
EGOHOME's current trial information says a questionnaire is part of initiating the refund request.
Follow Pickup Instructions
The published process describes in-home pickup after approval, so do not assume you need to compress the mattress back into its original box.
Understand The Current Fee
EGOHOME's current sleep-trial page states that a $49 return shipping and handling fee is deducted from mattress refunds, with a possible waiver in some feedback circumstances. Verify the live terms before acting.
Keep Confirmation
Save return approval, pickup details and refund records until the transaction is complete.
Frequently Asked Questions
Do I have to wait 21 nights?
EGOHOME currently says yes for opened mattress returns under its trial policy.
Do I need to re-box the mattress?
The current published process describes in-home pickup and says repacking or transportation is not required after approval.
How long does the refund take?
EGOHOME currently states that refunds are issued to the original payment method within 7–10 business days after successful pickup/processing.
Check the current mattress lineup and live merchant terms.
View EGOHOME Mattresses