Mattress Delivery Guide
Delivery is the handoff between the order and the trial period. A few checks at arrival can make damage, sizing and return questions much easier to resolve.
- Follow the exact manufacturer instructions for your mattress and support setup.
- Keep purchase records and current policy terms while the trial and warranty are active.
- Address setup problems early rather than assuming every discomfort means the mattress is defective.
Inspect The Package
Keep The Order Records
Move Before Opening
Before The Delivery Arrives
Clear the route to the bedroom, confirm the ordered size and prepare the intended foundation. Compressed mattress boxes can be awkward, so plan the move before opening the package.
Inspect The Package
Look for obvious shipping damage and compare the label with your order. Photograph significant package damage before opening if you may need support.
Keep The Order Records
Save the order confirmation, delivery date and the policy terms that applied to the purchase. Trial windows are commonly tied to delivery.
Move Before Opening
When practical, get the compressed package close to the final bed location before cutting the wrap. The mattress becomes harder to move once expanded.
Frequently Asked Questions
When does the trial usually start?
For EGOHOME, the published mattress trial is tied to delivery. Check the current policy for the exact wording on your order.
Should I discard the packaging immediately?
Follow the merchant's instructions. Even when a mattress return does not require repacking, packaging can be useful until you have confirmed the correct item arrived.
What if the package looks damaged?
Document the condition and contact the merchant promptly if the mattress or package appears materially damaged.
Check the current mattress lineup and live merchant terms.
View EGOHOME Mattresses